We want you to be happy, so we will do what we can to make sure you are 100% in love with your LPOL bag. However, we are only able to offer a full refund if your bag was purchased via our website. We do not offer refunds on store items, but we can offer you an exchange or a credit note for the same value. Please note that returns will only be accepted within 28 days of purchase, are returned in perfect condition along with a valid receipt.
If you are returning an item purchased online, please return via recorded delivery to:
Lost Property of London
50 Cross Street,